Hi, I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees. I used Pay Super to pay my employees' super and the funds hav...
Hi Noels1 , there is a long-standing fault with the way that MYOB processes sales returns, in that it adds 10% to the returned stock value. So to get this right you'll need to reduce the stock item's value to 260.03, with an inventory adjustment, then you'll be able to process the supplier debit.
If the payment has been deducted from your account and the status is completed under Payroll>>Manage Payments, the payments should be processed to the employees' super funds shortly. At the moment we cannot provide the exact timeframe, however, our teams are closely monitoring this to ensure the payments are processed as quickly as possible. If the funds are still not disbursed by the end of this week, please update this post and we'll follow it up.
They are marked as complete and fund deducted but I very much doubt that it takes 8months to transfer funds from July. I do our super contributions every month and this one superfund has not received anything. I need someone from the super team to send me proof of transfer so I can supply this to the superfund. No one has been able to give me any direction or confirmation when I call.
Sorry I wasn't aware that the payments have not been sent for all 8 months. Please send me your product serial number and email address by Private Message, and I'll check the status of those payments.
I finally got somewhere with the call centre. This was not a MYOB issue but an issue with Australian Super. However I do believe you should look into your responce on the matter. 10hours accross 4 days to come to this conclusion really isn't acceptible.
Thank you for your time
Amy
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fund","id":"message:746943","revisionNum":3,"repliesCount":19,"author":{"__ref":"User:user:268948"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:746943"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:746943"},"body@stripHtml({\"truncateLength\":200})":" Hi, I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees. I used Pay Super to pay my employees' super and the funds hav...","body@stringLength":"700","rawBody":"
Hi, I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees. I used Pay Super to pay my employees' super and the funds haven't \"bounced back\" so I am wondering how we track what has happened to their payments? I have spent 3 days on hold and I have tracked that I have been on hold for 8hrs and I can't tell you how many times my call has been cutt off and no one has called me back even when promised. I am concerned that MYOB does not value or understand the magnitude of this issue as we are in the 8th month of the financial year. I need this matter resolved!
\n
\n
Amy
","kudosSumWeight":4,"postTime":"2022-03-01T14:35:54.901+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:746943_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3998},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"Super payment not received by employee's fund MYOB AccountRight","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"
Hi, I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees. I used Pay Super to pay my employees' super and the funds haven't \"bounced back\" so I am wondering how we track what has happened to their payments? I have spent 3 days on hold and I have tracked that I have been on hold for 8hrs and I can't tell you how many times my call has been cutt off and no one has called me back even when promised. I am concerned that MYOB does not value or understand the magnitude of this issue as we are in the 8th month of the financial year. I need this matter resolved!
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Amy
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If the payment has been deducted from your account and the status is completed under Payroll>>Manage Payments, the payments should be processed to the employees' super funds shortly. At the moment we cannot provide the exact timeframe, however, our teams are closely monitoring this to ensure the payments are processed as quickly as possible. If the funds are still not disbursed by the end of this week, please update this post and we'll follow it up.
","body@stringLength":"808","rawBody":"
Hi
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Sorry to hear that you're impacted by this.
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If the payment has been deducted from your account and the status is completed under Payroll>>Manage Payments, the payments should be processed to the employees' super funds shortly. At the moment we cannot provide the exact timeframe, however, our teams are closely monitoring this to ensure the payments are processed as quickly as possible. If the funds are still not disbursed by the end of this week, please update this post and we'll follow it up.
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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Hi DeanneWoodman I'm sorry that it has taken that long to find a resolution to the problem and I've also passed on your comments to our teams so the process can be streamlined in the future.
\n
\n
Bernie2022 All the fund payments should be sent to the respective funds by the end of this week. That said, if all other funds have already received the payments and the issue is only with Australian Super, please send me your serial number and company file name by Private Message so we can check the status of those payments on our end.
Hi I'm sorry that it has taken that long to find a resolution to the problem and I've also passed on your comments to our teams so the process can be streamlined in the future.
\n
\n
All the fund payments should be sent to the respective funds by the end of this week. That said, if all other funds have already received the payments and the issue is only with Australian Super, please send me your serial number and company file name by Private Message so we can check the status of those payments on our end.
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Hi Komal
They are marked as complete and fund deducted but I very much doubt that it takes 8months to transfer funds from July. I do our super contributions every month and this one superfund has not received anything. I need someone from the super team to send me proof of transfer so I can supply this to the superfund. No one has been able to give me any direction or confirmation when I call.
They are marked as complete and fund deducted but I very much doubt that it takes 8months to transfer funds from July. I do our super contributions every month and this one superfund has not received anything. I need someone from the super team to send me proof of transfer so I can supply this to the superfund. No one has been able to give me any direction or confirmation when I call.
Amy
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Sorry I wasn't aware that the payments have not been sent for all 8 months. Please send me your product serial number and email address by Private Message, and I'll check the status of those payments.
Sorry I wasn't aware that the payments have not been sent for all 8 months. Please send me your product serial number and email address by Private Message, and I'll check the status of those payments.
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Hi Komal
I finally got somewhere with the call centre. This was not a MYOB issue but an issue with Australian Super. However I do believe you should look into your responce on the matter. 10hours accross 4 days to come to this conclusion really isn't acceptible.
I finally got somewhere with the call centre. This was not a MYOB issue but an issue with Australian Super. However I do believe you should look into your responce on the matter. 10hours accross 4 days to come to this conclusion really isn't acceptible.
