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Supersleuth's avatar
Supersleuth
Contributing Cover User
2 years ago
Solved

Super payment returned and needs to be reprocessed

Hi

One of our employees's super was returned as details for this fund had changed.  The result was this one staff members payment was returned to our bank account (not the entire batch).  Can you guide me on how to reprocess this payment please?

  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi Supersleuth, 

     

    Thanks for your post. Our Help Article Reversing and reprocessing superannuation payments  has information and instructions on what you'll need to do when a payment has been returned to you. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi Supersleuth, 

     

    Thanks for your post. Our Help Article Reversing and reprocessing superannuation payments  has information and instructions on what you'll need to do when a payment has been returned to you. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Supersleuth's avatar
      Supersleuth
      Contributing Cover User
      2 years ago

      Thank you so much for your response.  Yes this solved the problem for me.