Hi SDC1,
Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear about the issue you're having. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response.
Thanks for the detailed information. When you've encountered a situation where you've processed, reversed, and re-processed a super payment, but the superannuation amounts still show as unpaid and there's no transaction to link against in bank feeds, you'll need to investigate and rectify the issue. Here's a step-by-step approach to address this:
Check Super Fund Transactions:
- First, verify the superannuation transactions in your accounting software to ensure that they were processed correctly. Review the dates, amounts, and details associated with each transaction.
Reconciliation:
- Reconcile your bank statement to ensure that the payment has indeed been debited from your bank account. This confirms that the payment has left your account and should eventually reach the super fund.
Review Reversed and Deleted Transactions:
- Carefully review the transactions that were reversed and deleted. Ensure that the reversals and deletions were correctly executed and did not inadvertently affect other entries or accounts.
Re-enter the Super Payment:
- If you are certain that the previous entries were incorrect, re-enter the super payment with the accurate details. Ensure that you use the correct date, payee (the super fund), and amount.
Check Bank Feeds and Bank Reconciliation:
- Monitor your bank feeds and ensure that the super payment transaction appears correctly. It may take some time for the transaction to be reflected in your bank feeds, especially if there is a delay in processing by the super fund.
Match Transaction in Bank Feeds:
- Once the super payment transaction appears in your bank feeds, match it with the corresponding entry in your accounting software. Many accounting software systems have a feature that allows you to reconcile or match bank transactions with existing records.
Reconcile the Superannuation Account:
- After matching the bank transaction, reconcile your superannuation account in your accounting software. This should reflect that the super payment has been successfully processed and reconciled.
Review Future Payments:
- To prevent similar issues in the future, double-check your super payment entries before processing them. Ensure accuracy in the details and dates to avoid unnecessary reversals and deletions.
Please do let me know how you go on this.
Regards,
Earl
