Forum Discussion

Jaimieb's avatar
Jaimieb
Cover User
7 days ago
Solved

Super Payment will not record

Cannot get my super payment from account right plus to record today. I have paid all the same employees to the same superfunds in previous weeks and had no problem. This is happening for two differen...
  • Doreen_P's avatar
    Doreen_P
    7 days ago

    Hi Jaimieb,

     

    That update is actually really helpful. The date range for Pay Super needs to include the date of payment, not just the pay period. So if the pay’s date of payment falls outside 1–7 July, that would explain why nothing appears when that shorter range is selected, but it does show when you leave it at 1–15 July. So the cozy little trick here is to make sure the selected date range covers the actual date of payment for those pays, not only the wage period they relate to.

     

    Cheers,

    Doreen

Jaimieb's avatar
Jaimieb
Cover User
7 days ago

Update - works if I leave the date range from 1st - 15th July even though it should be 1st - 7th July for weekly wages. So if I don't change the date range it works. Not sure why I cannot put in the correct date range?

Doreen_P's avatar
Doreen_P
MYOB Moderator
7 days ago

Hi Jaimieb,

 

That update is actually really helpful. The date range for Pay Super needs to include the date of payment, not just the pay period. So if the pay’s date of payment falls outside 1–7 July, that would explain why nothing appears when that shorter range is selected, but it does show when you leave it at 1–15 July. So the cozy little trick here is to make sure the selected date range covers the actual date of payment for those pays, not only the wage period they relate to.

 

Cheers,

Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home