Super Payments
Hi all, I am trying to review and accept the new product disclosure statement and direct debit agreement for the new Super changes but everytime i do i get an error screen Whoops, we've hit a ...
Forum Discussion
HI Tracey,
I am already setup as a Pay Super Administrator - is this not sufficient to review and accept the new product disclosure statement?
Kind regards
Eric
Hi EricDMF1
The change needs to be done by a signatory on the bank account to legally authorise and approve the
change, which is why it must be an online Owner or Administrator. The Pay Super Administrator is often an employee without authorisation over the bank account.
If you are logged in using the same email as your Community Forum log in, this email is not an Administrator or file owner email.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
HI Tracey,
The person who is showing as Administrator in our setup folder is my predecessor who was using a different email address than me and no-one else on the file shows as having Administrator priviliedges. I tried to logon to MYOB using her email address using the forgot password option (as her email address is now redirectied to mine) but no code came through
Can this be changed to me online and if not, is there a form that i can download to get the business owners to authorise me to be the new Administrator.
Kind regards
Eric
Hi EricDMF1
The business owner can sign into the file and change your role to Administrator. The link I provided previously, Manage users , has information on how to do this.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
HI Tracey,
Yes i thought that too, but the business owner xxxxxx does not have a login for MYOB and does not use the program. The only Administrator that i can see on our file has the email address is for my predecessor xxxxx as per the attached screenshot and i am unable to reset her password.
Kind regards
Eric
