Forum Discussion

CathSGM's avatar
CathSGM
Experienced User
3 years ago

Superannuation - phone code needed

Hi, I am trying to make a "Pay Super" payment, and I have received a message when I try to authorise the payment that my phone number has not been verified (to receive the code) and I should check th...
Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi CathSGM, 

 

Thank you for the details, at times we may take a little longer than expected to respond. I've responded to your private message with information on this. 

CathSGM's avatar
CathSGM
Experienced User
3 years ago

Hi Melisa

Thank you for that, I thought you might have been on holidays (perfectly understandable) and I am only in that office once a week, so I was trying to get it sorted before I am back there tomorrow.

Hopefully your suggestion works or I guess we will have to wait for a Pay Super Change of Details form to go though, I'll let you know tomorrow!

Cheers Cath

  • CathSGM's avatar
    CathSGM
    Experienced User
    3 years ago

    Hi again Melisa

    Turns out wee needed to send the Update Pay Super Details Form though, which I did at 10.30am this morning, and it has already been updated and fixed (1.15pm).

    We are very impressed with the super fast response from the Pay Super Team, thank you for helping us work it out.

    Cheers Cath

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi CathSGM, 

       

      You're welcome, I'm happy to hear that they've been able to resolve this for you ! I will pass on the feedback. 

       

      Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.