Thanks for responding Princess.
I can confirm that the transaction date is correct, the correct account has been used and the funds have been debited correctly, however there is no transaction to allocate the payment to.
I have replied to the no-reply email, however am wondering if the email will go through as the email address is no-reply!
Please have someone from the team reach out to me.
Hi melindawatson,
Thanks for the confirmation of the transactions. We’ve checked your support request, and your reply isn’t showing in the email thread on our side. No worries, we’ve followed up with the support team handling your case so they can pick this up. Please keep an eye on your inbox for their response, and it’s worth checking your spam or junk folder too in case the email has taken a little detour.
Cheers,
Doreen
