The transactions have come through from the bank feed, as the withdrawal from the bank occured. However, the corresponding transactions from the Pay Super process have not come through to the bank feed, which is what is causing the withdrawals to remain unallocated
Hi melindawatson,
Thanks for sharing further about your super payment issue. I recommend checking the reconcile accounts window. If the Pay Super transaction is already marked as checked in Banking > Reconcile accounts, it won’t appear as an available match in the bank feed. Please try unmarking the relevant transaction there, then return to the Bank Feed window and try matching the withdrawal again. If it still doesn’t appear, please rest assured that our Support team will continue reaching out through your existing case to investigate this further.
Regards,
Genreve
