Forum Discussion

Experienced User

27 days ago

Superannuation Issue - unable to allocate payment

Superannuation has been processed and the payment has successfully been debited from the bank account. The withdrawal is showing correctly in the bank feed, however, there is no corresponding transaction available to apply the payment against.

I have now spent 1 hour and 40 minutes on the phone with MYOB, having been passed between three different people, and unfortunately no one has been able to resolve the issue or provide a clear explanation of what has happened.

Any ideas community team?

superannuation

12 Replies

Genreve_S
MYOB Moderator
21 days ago
Hi melindawatson,

Thanks for sharing further about your super payment issue. I recommend checking the reconcile accounts window. If the Pay Super transaction is already marked as checked in Banking > Reconcile accounts, it won’t appear as an available match in the bank feed. Please try unmarking the relevant transaction there, then return to the Bank Feed window and try matching the withdrawal again. If it still doesn’t appear, please rest assured that our Support team will continue reaching out through your existing case to investigate this further.

Regards,

Genreve
melindawatson
Experienced User
21 days ago
Hi Genreve_S
The tasks that you have suggested have already been done without success. Still waiting for support to call.