Superannuation not working out on employees payroll
Hi, I have newly set up accountright 2019.4 with only one employee in this accountright. The other accountright (same version), the employees superannuation is working perfectly. But this one company MYOB is not working out employees superannuation at all. I can not see the difference between the two MYOB so why is it not working on one but is working on the other MYOB? I have checked everything i can think of. The entitlement is ticked on the employee and the superannaution guarantee informaiton is the same on both.
Hi morrisonkd
In order to rule out any issues with the superannuation category itself, we will have to test a payroll transaction in future. In the new file, can you please enter a dummy payroll transaction for the month of april and check if it accrues any super. Do not record the transaction but only check for superannuation accrual on the Employee pay page before recording.
Please note that even if you enter a fortnightly pay, super is calculated for the entire month. Therefore, if you have not noticed any super accrued in the first fortnight, the system would automatically adjust the super amount to be exact 9.5% of the total gross wages of the month in the next fortnight. Making manual super adjustments can cause the system to miscalculate super, therefore it would be recommended not to manually adjust super until the last pay of the month, as in most cases it won't be required.