Superannuation online
I have forwarded an application to MYOB to increase our online superannuation payment limit. Initially, I was advised it would take 3–5 business days from last Monday, however I have still not received any confirmation. Unfortunately, it takes quite some time to get through (hours) to their support team and, during my last call on Friday, it is simply a waiting game at this stage. I also received an email on Friday advising that the change could take up to 23 days to be processed.
I have already processed the "additional employer super contributions" through payroll, so the amounts are currently sitting under Payroll > Pay Superannuation awaiting payment.
Is there a way of removing the superannuation amounts currently sitting in Pay Superannuation? I am considering setting up an ART online clearing account and making the payment manually instead.
Otherwise, the amount will remain under "Pay Superannuation" as I intend to pay it manually.
If I do not process it through MYOB and simply leave it unticked, will it just remain there indefinitely, or is there a way to remove it from the "Pay Superannuation" window once it has been paid manually?
Hi Andrea11,
Thanks for your patience, and I’m sorry this has taken longer than expected. The good news is you can now update your Pay Super payment limit yourself directly in MYOB, so you shouldn’t need to wait on the original request anymore. The change is applied instantly once it’s updated in the product. If you’d like, you can follow the steps in this help article here: Changing your Pay Super payment details
Regards,
Sai
