Forum Discussion

DSeals's avatar
DSeals
Experienced Cover User
6 years ago

Superannuation payment not showing in 'Manage Payments'

  • CloverQ's avatar
    CloverQ
    6 years ago

    Hi DSeals 

     

    Thank you very much for the update. 

     

    The only other reason I can think of is the account you used to log in doesn't have the correct access to authorise super payments. You'll need to log in to the file using the Pay Super authoriser/creator email address, otherwise the Manage Payments list would not update for you.

     

    If you also need to enter the User ID & password to log in, please also make sure your user ID has full access to Payroll. The best way to test is by logging in using the user ID Administrator. 

     

    If you are unsure whether your email address has the correct access to Pay Super, please send me a private message with your serial number, and the email address used, I'm happy to check. 

DSeals's avatar
DSeals
Experienced Cover User

Hello learned friends,

 

I have processed Superannuation (Pay Superannuation) for the perod 01/01/2109 - 31/03/2019, but the amount is not available to select in 'Manage Payments' or 'Pay Liabilities'.

 

Has a recent upgrade changed the way this process works?

 

I can see in the report 'Superannuation Accrual by Fund' the amounts are there, but can't seem to authorise the payments as before.

 

Thanks in advance,

Tracey.

 

DSeals's avatar
DSeals
Experienced Cover User
6 years ago

Is anyone able to assist with this question please?

 

Thanks,

Tracey.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.