Superannuation Payment Status
Good morning I have been using the Myob Business through the browser and was hoping someone can explain to me why the status of my superannuation payment shows as "unpaid" in the pay run screen ...
Forum Discussion
Hi mandy6,
I get why you’d be concerned if two different windows have conflicting information. If the individual pay runs are showing Completed or In Progress, that’s usually the better status to go by rather than the Unpaid label showing in the pay run screen.
It can take a few business days for the payment status to catch up, so sometimes the browser view doesn’t line up straight away.
If it’s been more than 7 to 10 business days and it’s still not updating, or the money has left the account and the status still hasn’t moved on, then it’d be worth reaching out to support so they can check the payment status from their side.
But from what you’ve described, it sounds more like a status display mismatch than an unpaid super payment.
Regards,
Genreve
