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MTAAcct's avatar
MTAAcct
Member
7 days ago

Superannuation Payments & Payroll Settings - Payday Super

Hi

 

Has anyone had any issues with regards to the above & Payday Super?

 

We have a client with whom we don't have permission to access the "superannuation payments" section under "payroll settings" to pay their super under the Payday Super process. Super account details have been set up.

 

There has never been an online administrator or an advisor or owner set up.

 

We need to allow our accounting practice to do so to enable for super to be paid on a weekly basis. 

 

Any help would be greatly appreciated as unfortunately we are yet to receive any resolutions from MYOB directly.

 

Thanks, Effie 

payday super

2 Replies

  • MTAAcct's avatar
    MTAAcct
    Member
    6 days ago

    Hi Princess

     

    Thanks for your reply. 

     

    Yes, that's correct, there's never been an Online Admin, Advisor or Owner set up on the file so it's confusing when you have indicated that the first step would be to have an Owner or Onlin Admin set up on the file - can't be done for the reasons stated.

     

    Cheers

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    6 days ago

    Hi MTAAcct,

     

    Thanks for checking in. If there’s never been an Online Admin, Advisor, or Owner set up on the file, that would explain why your accounting practice can’t access the Superannuation Payments section under Payroll Settings yet.

     

    The first step would be to have an Owner or Online Admin set up on the file, as they’re the only ones who can complete the initial Pay Super setup. Once that’s been done, your practice can then be given the access needed to help process super payments going forward. I’ll also pop some helpful links below that you can go through for the setup process:

    Cheers,

    Princess

     

     

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