Forum Discussion

SamP3's avatar
SamP3
Experienced User
5 days ago

Superannuation payments not processing

Hi,  we process superannuation weekly with the payrun.  The last two superannuation payments have not fully processed.  The status for both is "processing payment".  Can anyone help me fix this pleas...
Earl_HD's avatar
Earl_HD
MYOB Moderator
5 days ago

Hi SamP3,

Thanks for the extra details! When you see processing payment, it just means your payment’s in the queue and the direct debit has already been kicked off. This status can hang around for up to 3 business days, so don’t worry if it doesn’t change straight away.

If this status is showing for more than 5 days, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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