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SallyJ's avatar
SallyJ
Cover User
2 years ago

Superannuation payments stuck in processing payments

Hi there,   I have just noticed that the super payments from our last payroll (processed on the 3rd June) has not come out of our bank account. I have looked in Manage Payments in MYOB and the paym...
Sean_DC's avatar
Sean_DC
Former Staff
2 years ago

Hi SallyJ 

 

Thank you for posting.

 

Since the status is Processing Payments, it means that this has been processed from Pay Super already. The maximum processing time for payments is 3-5 days. What I would suggest is calling your bank if there are delays or contacting our Pay Super team (paysuper@myob.com) if it exceeds 5 days. 

 

 

Please feel free to post again. I'm happy to assist further.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

 

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