Forum Discussion

debm's avatar
debm
Trusted Cover User
3 years ago

Superannuation

Good morning, I have uploaded a file to superchoice platform recently and I have had one of the payment refunded.   I got the message that the membership number was changed by the super fund yester...
Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi debm 


In order to fix this, please remove the termination date from the employee's card, fix the member number in their card file. After that is done, the super payment will have to be reversed and reprocessed as explained in this help article; Reverse and reprocess super contribution

  • debm's avatar
    debm
    Trusted Cover User
    3 years ago

    Komal_S 

    Thanks for the reply.

    Just to clarify, what do you mean by "fix the member number in their card"?

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi debm 


      If the employee membership number has changed, the correct number needs to be entered in their card file (Card File>>Cards List>>Employees>>Employee Name>>Payroll Details>>Superannuation). 

      • debm's avatar
        debm
        Trusted Cover User
        3 years ago

        Komal_S thanks, I'm with you now, I thought you meant the MYOB employee card ID.  Makes sense, thanks again :)

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