Superannuation
Good morning, I have uploaded a file to superchoice platform recently and I have had one of the payment refunded. I got the message that the membership number was changed by the super fund yester...
Forum Discussion
Hi debm
In order to fix this, please remove the termination date from the employee's card, fix the member number in their card file. After that is done, the super payment will have to be reversed and reprocessed as explained in this help article; Reverse and reprocess super contribution
Thanks for the reply.
Just to clarify, what do you mean by "fix the member number in their card"?
Hi debm
If the employee membership number has changed, the correct number needs to be entered in their card file (Card File>>Cards List>>Employees>>Employee Name>>Payroll Details>>Superannuation).
