Forum Discussion

Nicccc's avatar
Nicccc
Experienced Cover User
2 years ago

Superannuation

Hello

I tried to pay superannuation contributions for all staff and i am getting error messages (for funds that we have used previously with no problems). The messages are:

for Asgard Employee Super - "It looks like something went wrong with your payment; The super fund details entered for Tom Smith are invalid. If you need help, contact MYOB support on 1300 555 931"

and for BT Super for Life - "This fund can no longer receive contributions using  Pay Superannuation. Please edit the fund from the Superannuation Fund list window and select a valid fund name for it".

I have tried calling the suggested MYOB number 1300 555 931, and also 1300 555 123 but both numbers have the recorded message 'this number is not currently available' which is pretty annoying.

  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi Nicccc 

     

    Thanks for your post.  Sorry to hear that you've had that experience.

     

    Since you already made super payment through Asgard Employee Super before but now it is shows an error message, kindly check the details of the super fund through this Help Article Super Funds List. If  the details were correct but still the same error, you may create a new super fund within the file then enter the details. The Help Article Set up superannuation funds will provide you the steps on how to create a super fund. For BT Super for Life, if the error message says that the fund can no longer receive contributions using Pay Superannuation, I highly suggest to contact the super fund if they do have an updates details. 

     

    Please let me know if you need further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

1 Reply

Sort By
Replies have been turned off for this discussion
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi Nicccc 

     

    Thanks for your post.  Sorry to hear that you've had that experience.

     

    Since you already made super payment through Asgard Employee Super before but now it is shows an error message, kindly check the details of the super fund through this Help Article Super Funds List. If  the details were correct but still the same error, you may create a new super fund within the file then enter the details. The Help Article Set up superannuation funds will provide you the steps on how to create a super fund. For BT Super for Life, if the error message says that the fund can no longer receive contributions using Pay Superannuation, I highly suggest to contact the super fund if they do have an updates details. 

     

    Please let me know if you need further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen