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Ginny17's avatar
Ginny17
2 years ago
Solved

Superannuation

After receiving my annual membership statement from my superfund, i have now realised the payroll went through but the super did not. Why is this? and what is to be done about it?
  • ryadre's avatar
    ryadre
    3 years ago

    I have the same issue. Payroll has done update, now after opening I get error saying Confirmantion code is invalid and to contact MYOB. Then the next pop up asks for a password, which I said No.

     

    After doing the payroll I get the same error as the OP and its then says Journels are not posted.

     

    Edit - I called support and they said its a know issue and are working on a fix. They added me to their list to notify when fixed with a case number

Ginny17's avatar
Ginny17
2 years ago

I have done all that. this was set up by my accountants and has worked successfully up until now. As I only received my membership statement from my superfund this month I only found out that my May super had disappeared. Any help on this please

 

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After receiving my annual membership statement from my superfund, i have now realised the payroll went through but the super did not. Why is this? and what is to be done about it?

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After receiving my annual membership statement from my superfund, i have now realised the payroll went through but the super did not. Why is this? and what is to be done about it?

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I have done all that. this was set up by my accountants and has worked successfully up until now. As I only received my membership statement from my superfund this month I only found out that my May super had disappeared. Any help on this please

 

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I have done all that. this was set up by my accountants and has worked successfully up until now. As I only received my membership statement from my superfund this month I only found out that my May super had disappeared. Any help on this please

 

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi, Ginny17 

\n

 

\n

Thanks for your post, and welcome to the MYOB Community Forum.

\n

 

\n

If the payroll has been processed, the super contribution will not be processed automatically. To process a super contribution, kindly go to Payroll > Pay superannuation > Make sure to select the correct bank account from which you are paying super > Select the correct Payment Start Date and Payment End Date. Once done, you may need to tick the transactions of the payments that you want to process and then hit Record. For further information when processing super, kindly check The Help Article: Make superannuation payments.

\n

 

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Please let us know if you require any further assistance with this. We are happy to assist.

\n

 

\n

Best regards,

\n

Doreen

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