Today I did a payroll run, I emailed the pay slip and submitted finished. I forgot to pay superannuation.,
I have gone back and checked the pay slip and the superannuation is showing but when I go to Pay Superanuation (desktop ) it does not show the payment. And I cannot access the Payroll Online browser as it says it has to be the Administrator which I am and I cannot find why I cant access this.
Can anyone help with this?
Thanks
J
Hi Alphamer,
I'm sorry to hear you’ve run into this. The super showing on the payslip confirms it was calculated in the pay run, but it still needs to be recorded and authorised through Pay Superannuation. Emailing the payslip and finishing the pay run doesn’t submit the super payment. In AccountRight desktop, go to Payroll > Pay Superannuation and check the relevant pay date range. If the employee or amount still isn’t showing, check:
For the browser version, being the Administrator in the AccountRight company file doesn’t always mean you’re the online account administrator or have the required Pay Super permissions. You’ll need to sign in with the email set up for Pay Super, or ask the account owner to add you as a Pay Super Administrator/Authoriser. Once the amount appears in Pay Superannuation, you can record and authorise the payment. I’d avoid processing another pay run, as the super has already been calculated in the original one. This guide may also help: Make superannuation payments
If it’s still not showing after checking the fund setup and permissions, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They will need to review the Pay Super setup and payment status.
Regards,
Sai
