Forum Discussion

Chelby_S's avatar
Chelby_S
Contributing Cover User
5 days ago

SuperStream Timeframe

I pushed through my first superannuation payment via MYOB Accountright using the Pay Super function on 21 April 2026.  I have checked a few of the super funds via my employer access, and it appears that most of them have received the payments.  My personal superannuation fund has not yet received this contribution as yet. 

 

I called the help desk to inquire why, and was told that the normal payment timeframe is 5 - 10 business days, and that if my payment has not reached my superfund in 10 business days, I should call them to chase it up.

 

I am a bit unsettled how this 5 - 10 business day standard will keep us compliant with the ATO's requirements.  And I am very confused how a SuperFund can track a payment from an outside source if they haven't received it.

 

Can anyone shed some light on this for me, or should I be looking for another solution to keep the business compliant?

 

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 days ago

    Hi Chelby_S,

    Thanks for sharing a detailed post. What you’ve been told is correct, Pay Super payments typically take around 5–10 business days from the date you authorise them to reach each super fund, and that’s within normal processing time for SuperStream-compliant clearing houses. The ATO’s Payday Super rules focus on the contribution reaching the fund within 7 business days of payday from 1 July 2026, and MYOB’s Pay Super processing has been designed to operate within those requirements, assuming payments are submitted promptly after each pay run. If a particular fund still hasn’t received the money after that window, that’s the point where it’s best to contact the fund so they can trace the payment from their side.

    Regards,
    Earl

     

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