Forum Discussion

Contributing User

4 years ago

Solved

System is saying an entry relates to a locked period when it does not.

Hi, A staff members super has bounced back. I know what to do to re-pay it but each time I try to reverse the relevant super payment, MYOB tells me that I am trying to post the reversal entry into ...

LRBooks61

Ultimate Cover User

3 years ago

Hi Lucille

Yes the locked period doesn't make sense.

I suggest you try removing the locked period ( untick) and try to process the reversal and payment.

Then reinstate the locked period

Worth a try anyway

Lisa

Luco

Contributing User

3 years ago

Thanks Lisa. I should have thought if that myself but am very glad of your help!

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not.","id":"message:749462","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:206333"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:749462"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:749462"},"body@stripHtml({\"truncateLength\":200})":" Hi, A staff members super has bounced back. I know what to do to re-pay it but each time I try to reverse the relevant super payment, MYOB tells me that I am trying to post the reversal entry into ...","body@stringLength":"501","rawBody":"

Hi,

A staff members super has bounced back. I know what to do to re-pay it but each time I try to reverse the relevant super payment, MYOB tells me that I am trying to post the reversal entry into a locked period. This is not corrrect, the locked period is set at 31 Dec 2021 and the super reversal entry is dated 10 Mar 2022 (original super payment date was 7 Feb 2022). Version is 2022.1.

Please provide a solution.

Thanks,

Lucille

","kudosSumWeight":0,"postTime":"2022-03-15T16:38:17.468+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:749462_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":731},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:749462":{"__typename":"Conversation","id":"conversation:749462","solved":true,"topic":{"__ref":"ForumTopicMessage:message:749462"},"lastPostingActivityTime":"2022-03-17T15:13:35.164+11:00","lastPostTime":"2022-03-17T15:13:35.164+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:749462":{"__typename":"ModerationData","id":"moderation_data:749462","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:749462_1":{"__typename":"Revision","id":"revision:749462_1","lastEditTime":"2022-03-15T16:38:17.468+11:00"},"ForumReplyMessage:message:749868":{"__typename":"ForumReplyMessage","id":"message:749868","conversation":{"__ref":"Conversation:conversation:749462"},"author":{"__ref":"User:user:206333"},"revisionNum":1,"uid":749868,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"subject":"Re: System is saying an entry relates to a locked period when it does not.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:749868"},"parent":{"__ref":"AcceptedSolutionMessage:message:749729"},"body":"

Thanks Lisa. I should have thought if that myself but am very glad of your help!

","body@stringLength":"102","rawBody":"

Thanks Lisa. I should have thought if that myself but am very glad of your help!

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Hi Lucille

Yes the locked period doesn't make sense.

I suggest you try removing the locked period ( untick) and try to process the reversal and payment.

Then reinstate the locked period

Worth a try anyway

Lisa

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Hi Lucille

Yes the locked period doesn't make sense.

I suggest you try removing the locked period ( untick) and try to process the reversal and payment.

Then reinstate the locked period

Worth a try anyway

Lisa

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