Forum Discussion

KACE's avatar
KACE
Experienced Cover User
6 days ago

Text message

Hi,

I use Accountright Australia.  I am currently in New Zealand for four weeks.  I am not receiving text messages from MYOB on my Australian phone.  My international roaming is activated.  I need to receive text messages so I can process the Superannuation payments.  Any ideas?

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    6 days ago

    Hi KACE,

     

    I can see why you’d want this working smoothly while you’re away. Since roaming is already activated and the SMS still isn’t coming through, a couple of cozy checks are worth trying next:

     

    • Make sure the time and date settings on your phone are set to automatic.
    • Double-check that your mobile number is saved in the correct format, including the country code.
    • If your number is currently saved starting with 0, try changing it to +61 instead.

    If the SMS still doesn’t come through after that, it’d be best to reach out to our support team via the Contact Us page so they can take a closer look at what’s happening with the mobile verification.

     

    Cheers,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home