Timeout Extender not working
Hi there, I am having an issue running a few reports that continue to time out. I have followed the timeout extender instructions, increasing to 3600 seconds, but still get the same result. ...
Forum Discussion
Hi Tash2019,
Thanks for your post. I'd recommend clearing your AccountRight cache and trying again, if this doesn't work please do an uninstall and reinstall of AccountRight.
Do let me know how you go.
Hi Melisa,
We have tried both of your suggestions, then reinstated the timeout extender, which gave the same result. System timeouts within a few minutes. We have even tried running the reports for a shorter period, no success.
Please advise solution, we have several EOFY reports to run.
Tash
Hi Tash2019,
Is your file online ? If it is online, can you take a back up of the file, restore the back up locally and try to run the report does it work offline ?
Also, if the file is online can you run the Pay Item transactions report in the browser version of AccountRight. Does the report display ?
Do let me know how you go.
No, our file is not online.
