We have just paid staff and have been advised that they have been short payed. Just noticed that the hours from the first day - Wednesday - have not been included in the pay run - the dates we entered are correct but they are not transferring across correctly. I can easily do a pay run to make this up but need to know why it has happened and what we can do to fix it.
Hi Tina1959
Sorry to see that no one has replied to you yet. There are a few reasons why the day might have been missed on the pay run entered. If it wasn't entered correctly or approved on the timesheet, or it wasn't selected when creating the pay run, etc.
At this stage, you would be looking at creating an adjustment pay. If you wanted to check what went wrong with the pay run - you could restore a backup offline and re-record the pay (so it doesn't affect your live file), and see if it happens again and if it does - whether it was the timesheet or the pay run that caused it to be missed.
Hope that helps.
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Hi Samara,
Everything was entered corrctly and nothing was missed so definitely something that was an MYOB error. We first thought that maybe we had entred the actual start and finish days incorrectly but when we checked the pay run it had the correct days and dates entered but had missed the first days hours of eveyones timesheets. We have been using this for about 20 years so we do know what we are doing.
We ran an extra pay of individual employees to add the missed day in manually so that worked.
The problem is that if one of our employees had not told us they were short paid it would not have been picked up at all so this is worrying as we do not underpay our employees on purpose.
Since then we now double check that what is entered on a timesheet actually adds up to the correct number of hours in the actual pay run - time consuming but at least we are now sure. However it is something that needs fixing going forward.
Hi Tina1959
Thank you for the additional information. Glad to hear the workaround has worked for you.
If you notice this happening again, do let us know and we can have a look into it.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
