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SamP3's avatar
SamP3
Experienced User
7 days ago

Timesheets- Approving on mobile app - error

Hi  does anyone know I'd there is an ongoing issue with timesheets?  We have not been able to access to approve via the mobile app for few weeks.   Error message is:

 

TIA

 

 

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  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    7 days ago

    Hi SamP3

     

    Thanks for the screenshot of the error. I can confirm that there's an issue with your timesheet feature on the mobile app. A few things you could try include checking if the employees were added correctly under their managers, deleting and re-entering the location they're at, and whether or not those employees are set to hourly or salary. If you're the manager who approves, you might want to ask the admin to remove you and then add you back as the approving manager. Check out this Help Article for more information and guidance: Getting Started with the MYOB Team. Also, it might be easier to approve timesheets on the admin portal instead of the mobile app. Here's how: using the MYOB Team Admin Portal. Keep me posted on how it goes or if you need further assistance. 

     

     

    Kind regards,
    Shella