Thanks Vidario,
As far as I can see, all settings that should enable total entitlements to be seen on the payslip are selected.
The entitlement categories themselves are set to "show leave balance on payslip," and in settings "include all YTD amounts and Entitlement Balances on Paycheque Stubs [system-wide]" is selected.
The payslip template is the default one provided by MYOB, which has the YTD column, which I am sure when our company used AccountEdge Network Edition always showed the TOTAL balance of accumulated entitlements, even when we rolled over from one financial year to the next.
With AccountRight, it seems when we roll over to a new financial year, an employee's entitlements carry over in their card/employment details, as it should, but won't appear on their payslip until an actual year-to-date event affects their balances. That is, it it only appears once the employee actually accumulates or takes hours of leave.
I have read the "proposed solution" is to do a fake pay run to let employees acumulate leave and then reverse it. Having had the actual YTD balance affected, MYOB is "tricked" into displaying the entitlements on the payslip.
Becuase this issue was flagged and noted by the MYOB team back in 2020 I was hoping it had been fixed by now! I would prefer not to have to do a fake pay run after every financial year rollover!!