Forum Discussion

Contributing Cover User

2 years ago

Unable to change the payment method/ payment account on wage transactions

Hi,

I just wanted to ask how can I change the Pay from account from Electronic Clearing to the bank account (Cash at Bank) for some payroll transactions. I prefer to choose the bank account for electronic payments instead of of electronic clearing account. I already set it up that way but for the prior transactions. it seems that the transaction is locked and MYOB won't let me change the account to Cash at Bank. I'm trying to reverse the transaction but the error code Code: SingleTouchPayrollServiceError (100106) appears.

Could you please let me know how to resolve this and how can I move them from the electronic clearing account to the Bank account? Or could you please suggest how I can reconcile the transactions for the month including these wages transactions from the reconcile account tab and also to clear the electronic clearing account and transfer the balance to the Bank account instead?

I'm looking forward to your reply.

Thank you so much.

16 Replies

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DebWright
Contributing Cover User
2 years ago
Hi gavin12345 & Julie_A_C

Thank you so much for your help! I believe I would need help from Earl_HD or Celia_B to fix the corrupt files first to resolve the issue.

Hi Earl_HD @ Celia_B I would greatly appreciate your help on this matter. Should you need anything else from my end, please feel free to let me know.

Thank you all.
Earl_HD
MYOB Moderator
2 years ago
Hi DebWright

Thanks for your post. For me to further check into this for you, can you please take a screenshot of the prepare electronic payment window?

Regards,
Earl
DebWright
Contributing Cover User
2 years ago
Hi Earl_HD

Thank you for your response. Please see attached screenshot of the prepare electronic payment window and I also attached some payroll transactions that are not showing in the prepare electronic payment window that I can't make necesarry changes with for your reference.

Hope you can help me on this issue. Thank you so much.
DebWright
Contributing Cover User
2 years ago
Hi Earl_HD

Hope you are well. Just wondering if you have any update on the corrupt file?

Thank you so much.

Kind Regards,
Zhenna
gavin12345
Ultimate User
2 years ago
Hi DebWright

If you have trouble getting the right help from MYOB, send me an email if you want to discuss other options.

Regards
Gavin
Celia_B
MYOB Staff
2 years ago
Hi DebWright

I simply want to know how you go about the issue. If the issue persists. you can reply to this post or send me a Private Message to furtherly assist you.

Best Regards,

Cel