Forum Discussion

JVG's avatar
JVG
2 months ago

unable to mark employee card as inactive

Is anyone else having issues marking an employee card as inactive? I keep receiving a "Connection Error" whenever I attempt to do this, and then have to close AccountRight. I've attempted to do this ...
inactive employee
Shella_A's avatar
Shella_A
MYOB Moderator
2 months ago

Hi there JVG,

 

Thanks for the screenshot. I’ve successfully run a script to fix your file. You should now be able to mark the employee card as inactive without encountering any errors. If you encounter the same issue in the future make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

 

Cheers,

Shella

JVG's avatar
JVG
2 months ago

Hi Shella,

 

I've just tested both the desktop and web versions and the issue still remains. With online, I can mark it inactive, then hit save, but then it doesn't register the change because when I try to leave the screen, a pop-up asks if I want to save the changes. I hit save and it just repeats the cycle not letting me leave the card. 

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