Forum Discussion

CatherineB1's avatar
CatherineB1
Member
2 years ago

Unable to record payroll

Hi,   Currently experiencing an issue with recording a payroll payment.  the application times out and does not record. Any assistance would be greatly appreciated.  
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi CatherineB1,

 

Thanks for reaching out and welcome to Community Forum. 

 

I'm sorry to hear about your difficulties with the application. For us to check on what's causing this please send us a diagnostic log of your AccountRight as a private message. In the meantime, I would suggest doing the pay run on a browser (app.myob.com)

 

We look forward to your response. If you have any other concerns or questions feel free to include them in your next response.

 

Cheers, 
Genreve

CatherineB1's avatar
CatherineB1
Member
2 years ago

Thank you!

 

It sorted itself out eventually 

 

have a great Friday!

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, CatherineB1 

     

    Thanks for updating us about this.

     

    Glad to hear that the issue has been resolved already. Please feel free to post again if you require any further assistance. We are happy to assist.

     

    Best regards,

    Doreen

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