Unable to submit Pay super in Account right

Hi Sharma,

I didn't have to reverse anything. It wouldn't let me record until I fixed the superfunds up.

Hi Sueanne

Did  you reverse the entire process and redo ?

Same, I went to process again and it came up with errors against two employees with invalid superfunds.  I was able to fix and process/pay!  Phew! *insert sweating emoji*

Mine is now working, it has gone back to telling you which employee's super has the problem against it which allowed me to work out what needed to be fixed to continue instead of the unhelpful message that it threw up previously. Thanks

Hi Isaiah_C​ can you confirm if the issue has been fixed now??

Hi SueanneJean,

You're 100% right to raise this. This isn't your everyday "something's not working" issue, especially when it impacts compliance and reporting obligations. The good news is we've taken steps to improve the error messaging now. While the payment may still reject when you retry it, the error message should be much clearer and give you the specific validation detail you need to fix what's holding it up. Once that's corrected, you should be good to re-process the payment.

Regards,

Sai 

I agree - should be something about this on the MYOB status page.  This is not just your everyday "somethings not working" issue - this impacts regulatory compliance reporting obligations!

Same issue. Pretty annoying that it wasn't highlighted anywhere like in the MYOB status, or anything helpful sent to customers. Also realised htere is absolutely no way to contact MYOB for support or help. 

Hey Danielle1,

We're aware of the issue with recording super payments. Our developers are already investigating. If you haven’t submitted a support case yet, we recommend creating one via My Account so your account is tagged as affected and you’ll be notified as soon as it’s resolved. If you’ve already got a case lodged, you’re all set and don’t need to create another.

Cheers,

Doreen

Hi yes we have had this same issue for a week now..?