Forum Discussion

bochen's avatar
bochen
3 years ago

Unable to upload AccounRight

HI,

I want to finish stp phase 2, but keep showing can not upload

please help, I have to finish before Friday

thanks

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi bochen, 

     

    Thanks for your post and welcome to the Community Forum ! If you're still getting this error message can you please retrieve the diagnostic log the AccountRight file after this error has appeared and attach it as a .TXT file to this thread so I can investigate. 

    • bochen's avatar
      bochen
      3 years ago

      Hi Melisa,

      please see attached files.

      and I can not find error log and import log

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi bochen, 

         

        Thanks for the error log. Is the file that you're trying to upload online stored on a local computer or a server ? 

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