Forum Discussion

KristyH's avatar
KristyH
Experienced Cover User
5 years ago
Solved

Unfinalised STP

One of our clients have received an email from the ATO about Unfinalised STP reports had not been received.   I have looked in the MYOB and the finalisation reporting has been completed and each em...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi KristyH 

     

    If the ATO have not received notification that EOPY has been finalised you can try undoing the finalisation then redo it. This should push the finalisation through to the ATO.

    This link will help with undoing a finalisation - EOFY with STP

     

    Before doing that though I would recommend a phone call to the ATO to confirm the information in the email is correct and which employees are affected.  My thoughts are that employees usually lodge their tax returns asap and your client would have heard from one of them if there was an issue with their Income Statements.

     

    Let me know how you go

     

     

Tracey_H's avatar
Tracey_H
Former Staff

Hi KristyH 

 

If the ATO have not received notification that EOPY has been finalised you can try undoing the finalisation then redo it. This should push the finalisation through to the ATO.

This link will help with undoing a finalisation - EOFY with STP

 

Before doing that though I would recommend a phone call to the ATO to confirm the information in the email is correct and which employees are affected.  My thoughts are that employees usually lodge their tax returns asap and your client would have heard from one of them if there was an issue with their Income Statements.

 

Let me know how you go

 

 

KristyH's avatar
KristyH
Experienced Cover User
5 years ago

Thank you for your reply - i can see that my previosu reports were rejected.

 

I have undone the finalisation and am now getting the below errors

 

  • Your nomination with the online (cloud) software provider does not contain the correct Software ID. (ATO error code: SBR.GEN.AUTH.008)
  • Tracey_H's avatar
    Tracey_H
    Former Staff
    5 years ago

    Hi KristyH 

     

    That error is generated by the ATO and means there is an issue with the Software ID provided when setting up STP.

     

    You will need to call the ATO or notify them through Access Manager.  I'll give you the links to both MYOB support notes and the ATO website which will help sort out your issue.

    Notify the ATO you're using MYOB for STP

    ATO website - notify us of a hosted SBR software service

     

    When you have notified the ATO and all is sorted you can process a $0 payrun to push the correct YTD amounts to the ATO and the EOFY verfication report. You will need to restore a backup to process $0 pays in the previous FY.

    Completing a $0 payrun

    Restore your company file

     

    Let me know if you have any problems

     

     

    • KristyH's avatar
      KristyH
      Experienced Cover User
      5 years ago

      Our STP reporting has and is reporting correctly each payrun though since STP has been setup?

       

      so why would there be an error with the software ID now ??

       

      I would of thought if there was an error with the ID we wouldnt be able to send the weekly reports via STP?

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        5 years ago

        Hi KristyH 

         

        Issues with the ATO servers can cause errors like yours. I have seen reports rejected with the errors wrong Software ID or ABN but the problem was the ATO servers crashing.

         

        Try redoing the finalisation, if your report is rejected again due to the same error you will need to ring the ATO or check the ID in the ATO Business Portal>Access Manager

         

        Let me know how you go