Hi EmbraceECC,
If you're seeing transactions with zero amounts, it's likely due to the update event you sent. These zero-amount transactions are a normal part of the send update process and won't affect your reports. So, there's no need to worry about them. If they don't impact your financial data, you can safely ignore them.
Best regards,
Doreen
Hi Doreen,
Its been 7 month and I am still on the same page and my query has not been solved. Trying to contact MYOb so many times but unable to get through .
It doesn't affect my transaction but it is seen in every unprocessed transaction repot before creating any payment file. I don't want this is there any solution.
I had the same issue on last year but later it was solved, I don't remember now how can i solve this. Please advise.
Hi EmbraceECC,
This issue will need further assistance on the backend. Make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
