Forum Discussion

EmbraceECC's avatar
EmbraceECC
Contributing User
1 year ago

Unprocessed Payment Register Print Report Showing ZERO amount

Hi all, While processing the payment from Prepare electronic payment list, There are only the transaction which we need to pay but while printing the report its showing so many names of staff with d...
EmbraceECC's avatar
EmbraceECC
Contributing User
1 year ago

Hi Doreen, 

Its been 7 month and I am still on the same page and my query has not been solved.  Trying to contact MYOb so many times but unable to get through . 
It doesn't affect my transaction but it is seen in every unprocessed transaction repot before creating any payment file. I don't want this is there any solution.
I had the same issue on last year but later it was solved, I don't remember now how can i solve this. Please advise.

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi EmbraceECC,

This issue will need further assistance on the backend. Make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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