URGENT - INVALID Confirmation Code is Invalid

Question

I keep getting message when I log into MYOB Payroll 2022.1

"The confirmation code is invalid. Please contact MYOB Customer Service or use another method for confirming your Payroll data file"

I have tried the advice given on your website and it still does not work. eg Run as Administrator etc, it is incompatible, as I am on Windows 11 Home, 64b bit - it use to work previously and now it is not compatible for the last couple of months. The options given is only up to Windows 8, which is very strange for MYOB?

Can someone please contact me ASAP on my mobile 021 109 ..... so I can get this sorted please.

Many thanks

genreve_s · Answer

Hi 2010SJA&nbsp;Thank you for posting.&nbsp;
&nbsp;
Usually, When we are confirming a file we get asked for either a confirmation code or a license file to confirm the file. If it asks for a confirmation code please see this link to generate the confirmation code.&nbsp;
&nbsp;
If the link does not work, the window is asking for the license file, or it's any other issues that won't let you proceed with confirming your file. Please send me a private message containing your&nbsp;

Serial number&nbsp;
 Full name and email address&nbsp;
 Company file code/ Build number/ Company File ID&nbsp;
 any error messages.

for us to further assist.&nbsp;
&nbsp;
Also, if you have any further clarifications or questions feel free to reply to this thread.&nbsp;
&nbsp;
Cheers&nbsp;
Genreve.
&nbsp;
&nbsp;

doreen_p · Answer

Hi 2010SJA&nbsp;
&nbsp;
Follow up on the post mentioned above, are you still having an issue confirming your company file? Please let us know so we can assist your further. We'll be happy to help.
&nbsp;
Best regards,
Doreen

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URGENT - INVALID Confirmation Code is Invalid

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