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Khayyam's avatar
Khayyam
Experienced Cover User
15 days ago

Urgent help needed - Error message while trying to finalise EOFY

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 948b7c7f-caab-45f7-a80b-9a18e9d393b6.    
Doreen_P's avatar
Doreen_P
MYOB Moderator
11 days ago

Hi Khayyam,

 

Sorry for the late reply. Even if the RFBA box isn’t ticked, the error can still happen when there’s a 0 sitting in either the RFBA ($) or Section 57A ($) field. A good next check is:

 

  • Clear out any 0 in the RFBA ($) field so it’s completely blank
  • Clear out any 0 in the Section 57A ($) field so it’s completely blank

 

If you’re still having issues after checking those, you can reach out to our support team via the Contact Us page so they can check what seems to be going on.

 

Cheers,

Doreen

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