Forum Discussion

Janice2's avatar
Janice2
User
11 months ago
Solved

When I click on Process Payroll AccountRight has to close down

Today when I click on Process Payroll the "Something's gone wrong and AccounRight needs to close" message comes up.  I've tried 3 times.  Same message each time.  I need urgent assistance please.
  • Genreve_S's avatar
    Genreve_S
    11 months ago

    Hi Janice2, 

     

    Thank you for reaching out. 

     

    Currently, the single-touch payroll reporting center is having intermittent issues for some users. The team is currently investigating the issue and will be working on fixing it. We appreciate your patience in this matter.

     

    In the meantime, If you have any other concerns feel free to let us know. We are happy to help. 

     

    Cheers, 

    Genreve

mfendt's avatar
mfendt
Experienced Partner
11 months ago

Me too - it seems to be part of the STP Reporting error they are having. Sit tight, hopefully we aren't processing payroll after dark tonight!

  • Janice2's avatar
    Janice2
    User
    11 months ago

    Haha - it was technically after dark!  I ran the payroll at 6.30 this morning.  It's still dark in WA at that time.

    • mfendt's avatar
      mfendt
      Experienced Partner
      11 months ago

      I managed to get mine done at 7pm last night, dark here in the NT at that time. I obviously spoke too soon yesterday! 🤣

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      11 months ago

      Hi Everyone, 

       

      I recognize this issue has produced difficulty on our users' end. The issue is being actioned, fixes have been made and the team is currently monitoring for any issue that might come up that's related to it. We appreciate your patience in this matter.

       

      In the meanwhile, if you have any other concerns let us know.

       

      Regards,

      Genreve

      • KBContracting's avatar
        KBContracting
        Contributing Cover User
        11 months ago

        Hi. I know this thread is from 2 weeks ago but I now have the exact same problem today after doing the upgrade.... version  2023.6.1.4

        How do I fix this????

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      10 months ago

      Hi Janice2,

       

      Feel free to send a screenshot of the error message and/or any additional information regarding the issue and we'll investigate further. 

       

      We look forward to hearing from you. 

       

      Thanks,

      Genreve