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VB4's avatar
VB4
User
12 months ago

Whoops we have hit a snag - PaySuper

I tried to set up PaySuper and got to the last step where they are going to deposit 1c in the bank account and I got the message 'Whoops we have hit a snag'. 

 

I signed out, cleared the browser history and relogged in. Now when I try to click on sign up for PaySuper - I get the same message - Whoops we have hit a snag - and it says that only the Owner can sign up for PaySuper - even though I am signed in as the Owner. 

 

Can you please help?

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    12 months ago

    Hi VB4,

     

    Thanks for reaching out and welcome to Community Forum 

     

    Sorry to hear about your troubles trying to apply for Super. There are a lot of possible reasons that may hinder you from processing your application. I would love to check this for you. For us to check on this, please send me a private message containing the following:

    • Serial number 
    • Full name and email address
    • Company name 
    • Company File ID
    • Screenshot of the error message

    We look forward to your response. 

     

    Cheers, 

    Genreve

    • VB41's avatar
      VB41
      User
      12 months ago

      Hi there

       

      I cannot seem to send you a private message. I have asked a colleague to send a message on my behalf. 

       

      I look forward to your response. 

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        12 months ago

        Hi VB4 

        Just want to follow up if you're still having this issue? If so, On the first page please enter the ABN without any space to verify your MYOB. 

        Regards,
        Earl