Forum Discussion

HoneySandra's avatar
HoneySandra
Experienced Cover User
7 hours ago

why does myob pay super take so long

I have started processing Super through Myob as a trial, after using ATO Super clearing house for many years. I only processed one company's supers through MYOB, the other companies I work for,  I continued using ATO Clearing house.

 

I processed these all on the same day, and whilst the ATO Clearing house has already paid out the super to the corresponding employees, MYOB Pay Super is nowhere to be seen. The amount came out of the bank a/c 5 days ago! 

 

Going forward, how often is this lag in payment going to happen? What happens when we have to start paying super every payroll period as per the new tax laws??

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    6 hours ago

    Hi HoneySandra,

     

    Thanks for sharing your experience with the MYOB Pay Super feature! Typically, it takes up to five business days for superannuation payments to be authorized, processed, and received by super funds. However, delays can happen, like payments being rejected due to data errors, so it's best to allow up to 10 business days for your payment to process. For more info, check out this link.

     

    Our team is always working to ensure compliance and efficiency in processing these payments. If you notice that the payment status remains as "Processing Payment" for more than 5 days, please reach out to our support team using one of the various support options available here.

     

    Cheers,

    Princess

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