Forum Discussion

BenModern's avatar
BenModern
Experienced Cover User
8 months ago

Can't connect to APO to create submit July BAS

I can't see this as a reported fault anywhere, but whenever I try to connect to the ATO through MYOB to create my BAS for July I am getting the error message below.   "We can't get in touch with th...
Shella_A's avatar
Shella_A
MYOB Moderator
8 months ago

Hi BenModern​,

 

As per checking there’s no reports of any issue connecting to the ATO through MYOB for BAS. If you’re seeing that error message, give these steps a crack:

  • Check the date of the last data update
  • Hit “Update from ledger”
  • Make sure the date refreshes properly
  • Then try lodging the BAS again

If you still can’t open your BAS, double-check that your Software ID has been given to the ATO, sometimes that’s the missing piece. For more info, there’s an article on the about get ready to lodge activity statements. If it’s still not connecting, give our Live Chat team a buzz via our virtual assistant, MOCA or by submitting a support case via MyAccount so we can help you sort it out.


Cheers,

Shella

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