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hdeluca1's avatar
hdeluca1
User
6 months ago

Error when creating Excel from report document Accountright MYOB 2023.11.0

Receiving the above error - deleted desktop app and reinstalled it, still the same.

why is this ocurring. Other users are not receiving this error. help please asap. thanks

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  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    6 months ago

    Hi hdeluca1,

     

    Thank you for your post and welcome to the Community Forum. 

     

    The message suggests that AccountRight cannot locate the template required for the report. When you install AccountRight the installer will install a series of Excel Templates files to be used when sending reports to Excel.  If you have an older version of AccountRight installed, navigate to the equivalent folder. Copy the .XLT files from the older version and paste it into the New version. 

     

    If you have one version, try downloading again and re-install it here.

     

    Contact us again if you need further assistance or if you have other questions or concerns. We are more than happy to help. 

     

    If my response has answered your enquiry, please click "Accept Solution" to assist other user find this information 

     

    Kind Regards, 

    Cel