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hannahpycroft's avatar
hannahpycroft
Contributing User
1 year ago

Invalid ABN error message when trying to setup for BAS

My client is trying to lodge BAS statements, but keep getting this error message:   "For the next step, we need your ABN. We’ve detected that you haven’t entered an ABN, or the ABN you entered is...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi hannahpycroft,

 

I'm sorry to hear that your client is experiencing the "Invalid ABN" error message while trying to set up BAS. The best way to resolve this is to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can take a closer look at your client's account and work on resolving the issue for you.

 

 

Regards,

Sai

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