Forum Discussion

Carol33's avatar
Carol33
8 months ago

Unable to Open file

Hi there,  I'm having trouble opening my MYOB file.  I sent an email to support this morning, along with a follow up email, but haven't as yet received a reply.     When I select the file to log o...
  • Earl_HD's avatar
    Earl_HD
    8 months ago

    Hi Carol33,

    Thanks for your detailed post. After reviewing the account with the serial number ending in (4900), it seems to be backing up. I've made some changes on the backend to address this issue.
     

    If you have any further queries, please feel free to start a new post, and one of us will be happy to assist you.

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Carol33,

Thanks for your detailed post. After reviewing the account with the serial number ending in (4900), it seems to be backing up. I've made some changes on the backend to address this issue.
 

If you have any further queries, please feel free to start a new post, and one of us will be happy to assist you.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

ianramsay's avatar
ianramsay
8 months ago

My organisation is reporting the same issue on our MYOB accountright, is there anything that can be done on my end to resolve this or does it require intervention form MYOB?

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