Unable to prepare/lodge BAS online
Regardless of whether I use the desktop version or the browser version, when pressing "prepare statement" under lodge online in Prepare BAS the myob page opens, swirls for a long while and then an er...
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I will also need the accountant to submit for me unfortunately.
This is entirely ridiculous to pay full price for this MYOB subscription and receive 70% of the product.
More issues today as well - Backup completes but puts the file nowhere? Myob payby appears in bank feeds but has nothing to check off with.
I was on hold for 2 hours to support and spoke to someone for maybe 5 minutes, and he must have accidentally pressed the button to put me in the queue again and sim 26 minutes into at least another 2 hours. (I have to add that it was a friendly convo as I was just explaining what the issue was and he was talking about how insane the support queue time is, he'd never seen it like this).
Something is up with MYOB, and it doesn't look good for us!
Hi everyone,
We’re sorry for the inconvenience this caused, and we appreciate your patience.
We did have an issue last week affecting some customers connecting to BAS. This has now been resolved, so BAS lodgements should be working as expected again.
We’ve also posted an update on our incident page here: status.myob.com/incidents/887141
Cheers,
MYOB
