Quote me on this: a forum housekeeping update

Hard to say this is not misleading!

The DM won't allow me to write back.

To be fair and clear perhaps Solo shouldn't be advertised "all in one app for sole traders. That handles your admin so you don't have to." 

This isn't bells and whistles features, as you guys have mentioned - an invoice is really similar to a quote, it wouldnt take much time or cost much for your boss to pay someone to implement it in.

There's at least Seventy customers you have here that think it should be a feature starting from 6 months ago.

I really think your advertisement is misleading, and your solution is to offer a more expensive subscription, hardly seems unintentional or an attempt at clever marketing.

Hey there kimandmatt​, just jumping in to help clarify a few things.

Solo doesn’t currently offer quote creation, and to keep things fair and clear, we don’t list it as a feature on our website either. We totally get that this might’ve been a surprise if you were expecting it as part of the package, especially if you’ve already signed up and were banking on that being included.

Solo is built for sole traders who want the essentials (invoicing, payments, expenses, tax) without the bells and whistles of a full small business suite. If you're ever looking to compare what's included across MYOB’s range, we’ve got a feature chart here that gives the full lowdown: https://www.myob.com/au/pricing

We’re not able to offer free upgrades, but I’ve sent you a DM to grab your details. As you know, we’ve just kicked off some early discovery into how quotes might fit into Solo, so if you’re open to sharing more about what you need, we’d love to learn from your experience.

All Companies profiting from the working class should be held accountable for their marketing campaigns, in their claims and fulfillment. I was doing everything myself like you and am also thrilled to be paying $12 for a photo snap and documentation for expenses,it sure saves time but it's only $12 for this year - and then it goes up again. I'm about to now because I've already transitioned to the software, I'd like to use my time less offended and getting to  know how many other people are about to or have already signed up to the more expensive business plan because of this instead of supporting this marketing funnel or cheering the app privileges or price

Better send me a DM. I want an upgrade to the small business plan in the mean time at no extra charge.

You advertised solo as the all in one app for sole operators at no point was it clearly stated quotes weren't an option.

You're current response to upgrade to a $60 a month plan after funneling in customers and getting them to subscribe to a year plan would for sure be something the ACCC would be interested in.

Yeah ACA or sunrise would love this. This 2Billion dollar company after targeting and signing up no doubt 100's of sole traders to a years subscription - "Go vote for full functions on your sole trader all in one admin app! We're championing this one too!".. 6 months later.. cricket's.

I've had automated responses to complaint emails I sent in also.

Let's vote for class action instead perhaps get some money and wasted time back.

I honest think we are dealing with a bot on SOLO as these suggestions aren't taken seriously and I've been patiently waiting like many others on here. I haven't used the Invoice or Customer items in this service as it lacks the quoting ability, and I am thinking this might be a dishonest sign-up like many others. Be honest are you going to fix this to match your competitors or keep hiding the truth from new subscribers... Is this going to be seen on 60 minutes anytime soon I wonder?

It’s business 101. Quote, work, invoice, get paid. From the marketing for this product it sounded as if the plan included quoting. Ridiculous it doesn’t - work around is so unprofessional! Why hasn’t this been addressed as a matter of urgency? Totally mis sold on this product and thoroughly disappointed. Especially with the lack of response from myob on this issue, I can see all previous comments and nothing satisfactory in reply! Gutted I moved over and got rid of xero. If this isn’t fixed promptly I’ll be moving back. Such a shame as I thought solo looked so good. 

MYOB, this is a bit of a joke. How am I supposed to function on this app if I am not allowed to make quotes. This just seemed like a standard for business software that I didn’t even comprehend that it would not be apart of the app. Absolute deal breaker if you don’t add this function. 

Why do we have to vote for this? How can we get a refund for being ripped off?

Why is it taking so long to implement?

Quotes are available on your other applications, this is clearly some sort of marketing scam.

Anyone who purchased Solo needs to be refunded.