Offline Backups

The answer also only relates to clients who were using MYOB offline and ignores the fact that they have removed the access for clients using MYOB online.  I don't think Amanda has understood the question or what the update has actually done. The customer base is very unhappy, judging by the comments and unhappy customers leave.

This answer is what suits MYOB not its customer base.

Nothing that MYOB has done in the last 12 months has "reflected the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors."

The number of complaints you have had on every single update must even be getting to you.  Logging a support note is useless - it takes over 4 weeks to respond.  Phoning is useless with wait times over a couple of hours.  The best we have is the "Community" to help solve problems.  Need help with a subscription - too bad.

And you expect us to trust you with our data file in the cloud and also its backup in the very same place.  Security 101 is to store them in a different place.

AmandaMYOB​ This answer is not correct.  We are using an online version of AccountRight desktop, yet we have no access to a non MYOB cloud back up facility but we did last week. It is not acceptable that there is no user control of the backup. It's useless MYOB having both the original data in the Cloud and the backup in the same Cloud. If it crashes or is hijacked, we lose both. We always do a weekly backup to our own Dropbox and we do manual backups for each milestone date (eg EOFY), to that Dropbox.   We want the capacity to have our own copy somewhere separate.  It's not rocket science and it's a huge risk to your clients. You leave yourselves open to a massive claim against you, if a large number/ all clients lose the original and the backup.

Our payroll data held in the Cloud by MYOB was hacked a number of years ago. There is insufficient confidence that you can guarantee our data, so we want our own copy. None of your clients should be happy with this change.  You took it away in April and brought it back. You need to bring it back again now. It's our data... we have the right to hold a copy anywhere we want. Please advise when this will be rectified.  

The change to the log in, through the browser is also a pain in the backside. We never use the browser, so it just adds extra steps to our morning log in and I'm pretty sure there are lots of other clients in the same boat. 

Offline backup was removed without any notice to users.  I would like it brought back as I want to be able to keep the files myself.  In the meantime is there a way of accessing the online backups on your servers to make a copy for ourselves?

Hey Marlyse

The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards and we have no plans to bring offline backup functionality back.

Moving online will:  

• Improve performance, reliability and security, such as 2FA and regular online back-ups  
• Ensure MYOB AccountRight is built on current, supported technology  
• Deliver faster and more frequent improvements, including stronger AI capabilities  
• Align with industry best practice and evolving needs of our customers   

Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors. 

Please bring back off-line. When you system is unresponsive, at least I can keep working. Also remove the online log in only! This is a nightmare. I would much rather log into my desktop version than online!!

Agree. Can't login this morning as stuck in backup mode. We operate on Saturday, and I need to do payroll. So frustrating when there's no one to call on the weekend. Can't even work off-line.