Users would like the option to remove the "Invoice Summary" section when emailing invoices to their customers.
This idea was originally requested a month ago.
In case anyone else finds this thread because they have the same issue, it was because we create our invoices from recurring transactions (worked that out myself, tech support pretty much just told me what I was seeing wasn't really happening). It looks like the default payment options saved themselves on the recurring transactions when we first set up online payments and became the default for all new invoices, regardless of the default global settings. *sigh
It hasn't fixed the summary though. It's still there, just without the pay now button. Setting up online payments was its own saga that I'm not keen to repeat, so does anyone know, if we deactivate it completely, does the invoice summary disappear from the emails, or is that a default now for any invoice sent using the 'send emails from MYOB' option?
And if I deactivate it, can I reactivate it without re-applying if ever MYOB adds the option to exclude the invoice summary from the email?
I have just spent 1 1/2hrs trying to get into my myob with 2FA code delays.
I actually received 10 codes, 9 of which didn't work because of delays in receiving them (20 mins in some cases).
By this time, I had asked for a resend - when it came through, it was the previous code and had expired.
To try and establish and alternative, guess what you have to do? Sign in.....which I couldn't because of the delays!
Tried support but just kept getting sent in circles.
So frustrating.
No problems yesterday...today, ....a nightmare.
My journey started at 8.50 ish.....finally got in at 10.30.
Having the same issue here...AGAIN. What an absolute joke! I just received 4 codes all at once after I gave up trying to get them via text and tried again on email. On Friday on a different login it took ALL DAY to get a code. And yes you can't sign in to make an alternative as you need a code to login.
Hi my problem was Bigpond email. I have had this problem with Telstra and other companies when there invoices etc wouldn't send to me after their company upgrades. The solution was for that company to manually type my email address and send me an email from their system (not picked up auto) and thereafter all was back to normal.
Unfortunately this could not be done from MYOBs system and may not have even worked in this case. Like you I couldn't get access to change the 2FA method.
I had to ring them and patiently wait to have my 2FA changed to SMS. The person I spoke to was very helpful. He said it was a Bigpond issue. I did not want to use SMS but had no choice. The Bigpond emails took so long they always timed out when applied. He gave me a code to copy and keep so if my phone was forgotten I could use the back up code.
I too lost a lot of work time sorting it out so hope this helps.
Hi robs1,
I'm sorry to hear that you're still experiencing the issue regarding the delays in receiving your 2FA emails. I can see that your account has been raised to our development team for further investigation. They are currently looking into the issue to ensure a swift resolution.
In the meantime, for troubleshooting steps, please refer to this link: Getting help with two-factor authentication
If the Security and Account section in your profile appears blank, this may indicate a display error or a possible syncing issue. Kindly try accessing it from a different device or browser.
Regards,
Sai
