Users would like the option to remove the "Invoice Summary" section when emailing invoices to their customers.
This idea was originally requested a month ago.
Hi All,
I've just come across your feed here and also think this is terrible.
I've spoken with a representative of MYOB a short time ago who advised to write into feeback@myob.com and I've now done that.
My email is below. I welcome anyone seeing this on the internet to do the same.
--MY EMAIL--
Hello,
I’m a new customer.
I was speaking [sic] from customer support of MYOB a short time ago because I wanted to know how I can remove the invoice summary of when I’m sending my invoices to my customers in MYOB, however I now know that MYOB don’t currently make this possible.
Currently the “invoice summary” means that EVERY customer of an MYOB user such as myself sees the same information twice.
- The Invoice Summary (see image below)
- My Invoice preview
[image removed]
Additional to customers seeing the same information twice, there is the ugly green “view invoice” button displayed in this email. It all looks highly unprofessional and terrible.
Upon further inspection, I can see that other users are very unhappy with the summary (see page ☜)- something that is reported to have been implemented in October 2024 (see image below).
[image removed]
Choice is something that attracts customers and keeps customers loyal and onboard and right now this is in no way catering to a professional audience.
Surely this can be given a serious shot for implementation within the next update.
I would really hope so, as invoices are the most major part of every user's transactions.
The green button for "- I can’t think of a worse colour for corporate. Can a choice of colour for the view invoice- Can this also be considered for a customer’s choice?
[image removed]
I know there are much more complex and intricate parts that MYOB tackle, so I truly hope that this is something that will be looked at as a less difficult fix/implementation.
The way that our businesses are viewed by our customers is important to many, if not most of us and I hope that these two points can be seriously examined and remedied as soon as possible.
If you have any questions or would like to get in touch, please feel free to reach out. My mobile number is [sic].
I’ll be more than happy to speak with a representative at any time, however would like to hear back from someone regardless please.
Many thanks,
[sic]