Forum Discussion

SASTA's avatar
SASTA
Experienced Cover User
3 months ago

MYOB Online Payments

Hi team,   Regarding MYOB Online Payments, I'm wondering why the debited fee does not match what the statement supplied says? For February, there is a difference of around $5 more than is shown on ...
MYOB ONLINE PAYMENTS HELP
Doreen_P's avatar
Doreen_P
MYOB Moderator
3 months ago

Hi, SASTA

 

Thanks for you post.

 

To further assist you with this, kindly send us a screenshot of the transaction from your detail statement and the transaction showing on your bank feeds. This will help us a lot in assisting you efficiently. Make sure to remove any sensitive information before posting in the Forum.

 

Best regards,

Doreen

  • SASTA's avatar
    SASTA
    Experienced Cover User
    3 months ago

    Hi Doreen,

     

    Attached is a screenshot of the payment that has been debited and a copy of the statement that I have downloaded. Would appreciate an explanation as to why a greater amount has been debited than what appears on the statement. Thanks.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      3 months ago

      Hi, SASTA

       

      We sent you a private message here in the Community Forum to further assist you with your concern. Should you need assistance with other issues, please feel free to create a post again.

       

      Best regards,

      Doreen